Is the vehicle insured during auto transport?

Yes Sir, yes Ma'am, all auto transport carriers are fully insured to meet all State and Federal requirements. The auto shipping driver will thoroughly inspect your vehicle at pick up and delivery. When your car, truck, van, SUV or whatever is delivered, it is your responsibility to inspect for any damage that may have occurred during transport. Please document any damage on the Bill of Lading and obtain the auto shipping driver's signature. The insurance company will not process car shipping claims if damages are not documented at the time of auto shipper delivery.

How does this entire Auto Transport process work?

Once you submit your auto transport order and your deposit is received by Direct Express Auto Transport, the shipment of your vehicle will be scheduled according to the dates you provided on your car shipping order. Usually, but not always, your vehicle is assigned a car transport driver anywhere from on the date that you first made your vehicle available upto several days later. The way to think about it is not every day is a driver leaving from point A to point B, but if these are populated areas, they normally do within one week of your first car shipping date. After an auto shipping truck has been assigned, you will receive a call from the car transport driver or auto shipping dispatch to schedule the pick up time and date. When the auto transport driver picks up your vehicle, he will do a detailed inspection of your vehicle on the vehicle transport Bill of Lading. Both of you should sign this auto shipping form and you should receive a copy. Make sure to ask for a copy as it is always good to have one. The same auto shipping Bill of Lading will be present on delivery so you can re-inspect the car. The auto transport driver should again call you in advance to schedule an approximate time for car transport delivery. The auto shipping will take every precaution to deliver your vehicle without incident.

How long does it take to pick up and deliver vehicles?

A coast to coast vehicle transport trip usually takes from 7 to 14 days. Shorter auto shipping trips can take from 1 to 7 days, depending on the distance. Traffic, inclement weather, truck breakdowns and other unforeseen events may delay the auto shipping of your vehicle. Pickup and delivery dates are estimated times but are not guaranteed.

What kind of Auto Transporter will ship my vehicle?

Vehicles will be transported via multiple car transport carriers, which are the same type used to auto ship new vehicles to dealerships.

What are the differences between open and an enclosed auto transport?

Open Auto Transport Carrier is similar to those you see transporting cars to and from dealerships. These automobile transport carriers range in size and capacity. Vehicles that are moved via an open auto transport carrier are exposed to inclement weather and road conditions. Enclosed Auto Transport Carriers also range in size and capacity. Since these auto shipping carriers are covered, the vehicles in transit are not exposed to weather or road conditions. Enclosed auto shipping carriers are recommended for custom and antique/classic cars. This mode of auto shipping is more costly than the open auto transport carrier.

Frequently Asked Questions (FAQ) About the Auto Shipper

What is an inspection or condition report?

The Vehicle Condition Report is a part of the auto shipper�s Bill of Lading. The Car Transport Condition Report documents the condition of your vehicle at the time the auto shipping Driver takes custody of it. Before the car transport Driver loads your vehicle, he will fill out an auto shipping Condition Report that will note the condition of the vehicle at the time he receives it. The Shipper, (that�s you) or your authorized agent will need to verify the notations made and sign that you are in agreement with them. The Shipper (again you) should receive a copy of this auto transport Condition Report before the vehicle leaves the point of origin. Claims of damage at destination will be based on the condition of your vehicle, as reported, before it was transported.

Where will the vehicle be picked up and delivered?

The vehicle will be picked up/delivered as close to your home as possible. This is called door-to-door. Occasionally, the maneuverability of these large auto shipping carriers or local government regulations will not allow the vehicle transport truck to come directly to your home. In these cases, an alternate site will be selected that contains a large parking lot, such as a grocery store or shopping mall. We advise against using terminals as we are of the opinion that that�s where cars go on vacation. Our customers are most happy with our auto transport door-to-door service.

Do I have to be present when my vehicle is picked up and delivered by the auto shipper?

You sure do. You must be present at both the pickup and delivery of the vehicle, or you may designate another person to act as your agent in your absence to complete the vehicle shipping process.

Frequently Asked Questions (FAQ) About Auto Transport